Confluence tips

A few practical notes to help you get the most out of PageMailer when preparing content in Confluence intended to be sent as an email.

Turn rich links into regular links

When pasting a link into a Confluence page, it will sometimes be turned into a rich link (or inline card in Atlassian terms). PageMailer will be able to process most of these links when they are public or when they are links to other Confluence pages and blogs, but other Atlassian links such as Jira, Trello, StatusPage, etc. are not currently supported (see our roadmap for future support).

As a result, some rich links and block cards have to be turned back into regular links to be displayed in emails.

Note: PageMailer will show a warning message before you send an email if it cannot access a link to enrich it.

Avoid notifying users when mentioning them

If you’d like to give credit or kudos to your teammates with user mentions without triggering notifications, follow this process:

1. Create your Confluence page with restricted access or under a restricted parent page or in a private space so only collaborators can view/edit.
2. Mention the users normally (@username). Saving the page will not send them notifications if the page stays private and they do not have access to it.
3. Once you’re done writing, you can optionally make the page public. Mentions do not retroactively notify users.

This allows you to use mentions for attribution without unwanted pings.

Generate email content with Confluence AI

Need to create an email quickly to summarize weekly updates from Confluence pages or Jira projects? You can leverage Confluence’s built-in Atlassian Intelligence (AI) features for this:

• You can ask Confluence AI to draft content, or summarize and pull context from existing pages.
• These AI tools can integrate content from both Confluence and Jira (e.g., summaries of updates or issue status).
• For example, highlight a page or section, trigger the AI with /ai or the Atlassian Intelligence icon, and ask it to “draft an email summarizing X,” and then edit as needed.
• After saving, you can send the page directly via PageMailer!

Note: AI features like this require Confluence Cloud Premium or Enterprise and must be enabled by your Atlassian administrator.